Which communication framework explicitly includes inviting dialogue and next steps?

Which communication framework explicitly includes inviting dialogue and next steps?

• A. Acknowledge, present demands, end conversation
• B. SBI or DESC: Situation/Behavior/Impact; invite dialogue; end with next steps
• C. Tell, demand, threaten
• D. Praise only without specifics

Answer: (B)

When giving feedback, using a framework that roots the message in what happened, what was observed, and the resulting impact—while also inviting the other person to respond and ending with concrete next steps—creates a constructive and actionable dialogue. The option that fits this pattern describes Situation, Behavior, and Impact, and explicitly includes inviting dialogue and ending with next steps. This structure keeps feedback anchored in observable facts, explains why the behavior mattered, invites the other person to share their perspective, and then specifies what will happen next, which helps ensure clarity and accountability. The other approaches don’t align with this collaborative, forward-moving approach. One option focuses on acknowledgment and demands with no invitation to discuss or plan future actions. Another centers on telling, demanding, or threatening, which tends to shut down dialogue and trust. The last option offers praise without specifics and lacks actionable guidance or a path forward.

When giving feedback, using a framework that roots the message in what happened, what was observed, and the resulting impact—while also inviting the other person to respond and ending with concrete next steps—creates a constructive and actionable dialogue. The option that fits this pattern describes Situation, Behavior, and Impact, and explicitly includes inviting dialogue and ending with next steps. This structure keeps feedback anchored in observable facts, explains why the behavior mattered, invites the other person to share their perspective, and then specifies what will happen next, which helps ensure clarity and accountability.

The other approaches don’t align with this collaborative, forward-moving approach. One option focuses on acknowledgment and demands with no invitation to discuss or plan future actions. Another centers on telling, demanding, or threatening, which tends to shut down dialogue and trust. The last option offers praise without specifics and lacks actionable guidance or a path forward.